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Browse these frequently asked questions regarding your Ford Protect ESP. Don't hesitate to contact us with specific questions; we are happy to assist you.


A: The Ford ESP must be purchased before your New Vehicle Limited Warranty expires. For vehicles outside of New Vehicle Warranty, your vehicle may be inspected prior to purchasing the Ford Protect Extended Service Plan. Ask our operators to email you the official Ford Vehicle Inspection Form.

Alternative Option: If your New Vehicle Limited Warranty has expired, you may purchase our MyAuto extended warranty program. MyAuto is owned by General Motors and is honored at all repair facilities nationwide. MyAuto coverage is similar to Ford ESP’s PremiumCare plan (bumper-to-bumper) and can be purchased on all Ford vehicles with less than 100,000 miles on the odometer and under ten years of age. When repairs are needed, no need to wait or pay first. The MyAuto plan pays your service facility directly with a GM corporate credit card.

The cost of an extended warranty varies. An aggressive Ford dealer may try to sell you an extended warranty at retail pricing. Smith Ford of Lowell, Indiana is a leading discount provider. Call us today for your deep discount price at 1-866-599-6444 or email us at:Quote@SmithWarrantyDirect.com. Please have your vehicle identification number (VIN) and current odometer handy.

Yes, they are transferable. Usually there is a Transfer fee of $50. If you are paying for the contract by way of the Payment Plan (IPP), the IPP contract must be paid in full in order to transfer the plan coverage.

The first installment payment is typically due 20 days after the Ford Protect Extended Service Plan contract activation, and subsequent payments will be due on the same day each month.

Yes, all customers utilizing the Ford Installment Payment Plan option are invited to create a user profile at www.payipp.com. Consumers can then manage their account online to change payment methods, access account information or edit their personal information.

Consumers can contact IPP customer service at 888-352-7901.

No. Routine maintenance is recommended for your vehicle as specified by the Ford
Company’s owner manual. If you have routine maintenance completed at another
facility, make sure to properly document the occurrence, having available records ready
for review.

Yes. For a new Ford vehicle, the standard deductible is $100, but other options include
a deductible of $0, $50, $200 and the option of a disappearing deductible. For used
Ford vehicles, the standard deductible is $100, but other options include $50, $200, and
the option of a disappearing deductible.

With the Ford extended warranty purchased online, you can be eligible to receive
reimbursement for your roadside assistance claims. You must send a letter to the Ford

Claims Department complete with an original receipt from the facility in which your car
was towed to or repaired at, along with your Roadside Assistance Authorization
Number, your Ford Extended Service Plan Number, and a letter with the VIN number,
your phone number, the mileage of your vehicle and the service date. Claim
reimbursements are typically handled within sixty days.

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